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Account FAQ

How often do I get billed?

Muut plans are billed as monthly or yearly subscriptions that automatically renew after the previous billing period has ended. All subscriptions, including yearly, can be canceled at any time.

My credit card expired / was canceled, how do I modify the payment method?

You can update your credit card information on this page.

Can I delete a community?

Communities, once created, cannot be deleted. If you just don't like the forum-name you chose, which is a unique ID of your community, note that you cannot change that either. In that case you should simply create a new community with the desired forum-name. There is no limit on the number of communities you can create under your @username. Communities you no longer use can simply be abandoned – other users won't be able to connect you with the communities you created.

The liberty to delete communities arbitrarily could easily be abused, and is against our principle of content permanence, so we give no exceptions regardless of the intention. To learn why permanence is critical to online discussion, please read the Muut manifesto.

Can I delete my account?

Here at Muut we have a core principle of permanence for content and discussion's sake. As a result deleting the account or forum itself isn't quite possible.

However, if your display name contains personal information, you can change it or delete it. We don't store it at all. You can change your display name to something unrecognizable before you go, and because we never make email addresses public you don't need to remove your email from your account.

In short, there’s no harm in simply abandoning your account

I have multiple forums but upgraded the wrong one. How do I change it?

Cancel the subscription on the wrong forum, then contact us at billing@muut.com for payment cancellation. Then you can upgrade the correct forum.

I have either Designer or Developer subscription, and want some other paid features.

Please contact us at billing@muut.com.

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Free
$0/mo
Always free
Forums
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A lightning fast, real-time, modern forum that’s engaging and was built for mobile devices from the start.

Commenting
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Add real-time comment sections on your blog, photo gallery, product pages, etc.

Unlimited traffic
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100, 100k or 100M users, posts, or page views per month, for free. There is absolutely no limits here. We don't punish people for success.

Unlimited users and posts
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100, 100k or 100M users, posts, or page views per month, for free. There is absolutely no limits here. We don't punish people for success.

Embeddable
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Place Muut on your site with a couple of lines of html. A true part of your site – not an iframe.

Styleable
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Use Muut Designer or standard CSS to style your community.

Spam handling
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Automatic spam prevention using our own special detection methods, Akismet, and your community.

28+ languages
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Pick from existing localizations, or provide your own.

Seach engine optimized
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Designed to be easily indexed by all search engines easily regardless of where Muut is embedded.

SSL
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All client-server communications uses are secured by SSL by default.

Mini
$16/mo
Billed annually or $20 month-to-month Or upgrade now
Unlimited traffic/users/data +
Your logo, banner and color
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Add your own logo and color to Muut notification emails, static SEO pages, authentication and confirmation dialogues, and add a banner on your hosted community.

Toned down Muut branding
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Only a small m- logo link will appear at the bottom of your discussion areas instead of the logo, slogan, and a new community setup.

Google analytics
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Track your community’s usage statistics with Google’s Analytics tools and our custom dashboard.

Saved design
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Use Muut Designer to style your community in seconds, then click to save for the new style to show up immediately.

Twitter address
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Use your own Twitter handle for discussions shared on Twitter.

Custom email from- name
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Use a custom name to appear as a sender of your community’s notification emails.

Sharing customizations
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Use your own image to appear next to discussions shared on Facebook or disable sharing completely if you want need it.

Multiple administrators
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Add more administrators to help manage your community.

Designer themes
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Pick from a selection of stylish default themes to use as-is, or use as a base for your own designs.

Small
$36/mo
Billed annually or $45 month-to-month Or upgrade now
All MINI features +
Outgoing Webhooks
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Configure Muut to send custom event notifications to specified services. Can be used to build widgets such as “Latest posts”, “Trending posts”, etc.; or use Muut’s official Wordpress plugin to use our ready-made widgets.

Moderator access
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Give moderator access rights to users. Moderators can delete posts and access the spam view to unspam posts, but not change the settings.

Custom reply-to address
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Use your own reply-to email address on email notifications to users.

Federated identity
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Use your own user database, authentication system, and login screen. Your users transparently become Muut users – without additional registration. No user limits.

Custom S3 bucket
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Store the discussion in your own S3 bucket. Have search engines crawl the content under your own domain. Also good for data backups.

Disable indexing
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Prevent your discussions from being indexed by search engines at muut.com.

Additional Designer themes
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Pick from a selection of stylish default themes to use as-is, or as a base for your own designs.

Custom domain
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Run a hosted community under a domain name chosen by you.

Medium
$96/mo
Billed annually or $120 month-to-month Or upgrade now
All SMALL features +
Member only access
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Make your community private and only let selected users to view or post.

Secure embedding
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Restrict embedding of your community to other sites.

All designer themes
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Pick from a selection of stylish default themes to use as-is, or as a base for your own designs.

Coming: Password access
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Make your community private by only allowing people with a password to enter.

Trial contains all the above features. No credit card required!

Questions? Email us: info@muut.com
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