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Muut Act 3: Messaging

Courtney Couch • 2015-11-02

Messaging marks the third act for the Muut community platform. You can use messaging by itself, or connect with commenting and/or forums.

After months of hard work we’re excited to announce Messaging: a new way to Muut. It’s available to all subscribers as of today. Messaging is our lightweight and truly embeddable solution to connecting with administrators, and each other — one on one or as a group. If you are already a Muut community owner, you can activate messaging for your community by heading to your settings page. The feature will appear on all instances of your Muut community — including comment sections and your hosted community on Messaging is enabled by default for all new communities.


Like its partners, commenting and forums, messaging is a powerful product in a tiny package. With just two lines of code, you can embed an advanced realtime messaging system. Once users open messaging, they’re provided with a quick link to send admins a message. By itself, messaging is a great way to give users a quick and easy way to get, and stay, in touch.

Check out messaging demos

Forums and messaging

Messaging seamlessly integrates with your existing Muut community. Turn it on with a single click from your settings menu, and immediately users can mingle amongst themselves, and — just like the standalone format — get in touch with administrators. Been looking for a way to have private group discussions? Need to privately resolve disputes? Want a new way for users to engage? Messaging has many use cases.

Check out the demo

Turn it on from the settings menu activates messaging anywhere you’ve got Muut. Whether you’ve got thousands of comment sections, or a thriving embedding and/or hosted community, it works out of the box. And if you just want messaging in one or two places, you can always use the two line embed code!

Group messaging

We built messaging with groups and teams in mind. You can add more than one name to your list of recipients and have your own group discussion behind closed doors. Organize a party, use it as a team collaboration tool, or keep the discussion going.

Abuse protection

Group conversations can get noisy. If you are tired of getting notifications, simply mute the thread and you won’t be bothered anymore. If there’s a user you don’t want to hear from anymore, you can hide them and you’ll never see their messages again (unless you un-mute). Moderators and administrators can, of course, still ban a user who gets out of hand.


Create contact buttons and make it easier than ever for users to connect with your team.

Take control of messaging elements and change the look using CSS. You can even move — or remove — the button in the corner.

There’s more

As exciting as this release sounds there’s more:

  • our RESTful API (will be quickly expanding, just keep checking the docs)
  • the ability for users to disable all email notifications
  • major connection stability improvements.

Messaging has us excited about the possibilities and we can’t wait to see the inventive ways you use it.

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