April 23, 2014 service failure recovery instructions

Did you create your forum or user account between March 27 and April 23, 2014, and they've gone missing? No longer have admin rights to your forum? Content missing? Here's what you need to do.

On April 23, 2014, 10:24am, the Muut service encountered a series of very unfortunate failures — a perfect storm — that caused all data created after March 27 to disappear. The discussion data was mostly recoverable, and has been restored.

Unfortunately some discussion data was lost and user accounts and forums created after March 27 need to be re-created. The forums will be populated with the missing content after having been re-created.

Missing forums

You need to recreate your forum. Please use the same username account that you originally used for creating the forum. If there was discussion on your forum before it disappeared, add the same channels you originally had.

Missing user accounts

Recreate your user account using the same @username (lowercase), for your old posts to get reconnected to your account.

Are my forum users and posts permanently gone?

Your users will need to re-register, if they were using Muut accounts registered after March 27; SSO users were not affected.

Your forum posts might be temporarily missing. Once you've recreated your forum, add the original channels, and the missing posts not affected by the failure will reappear.

Some posts were, however, lost in the failure. We are deeply sorry for this.

What about my subscriptions?

Once you have created your forum, mail us and we will re-enable your subscriptions.

I am no longer the owner of my forum!

Mail us your forum name and your @username and we'll fix that for you!

Awww, shucks.

This is obviously not how the service is supposed to behave at all. If your forum or user account needed recreating, we are very sorry for the inconvenience. Furthermore, if your forum's discussions were lost, our sincerest apologies! Actions have already been taken to prevent anything like this from happening again.

You can read a detailed service failure Post Mortem blog entry here.

—Muut team