Soulsolaris, I really feel for you. I have had similar experiences over the past 20 odd years I had had to suffer through the incompetent and abusive treatment from both Centerlink and providers of various sorts. There are so many options for you, although things have changed a bit since your post in 2017. Mostly with regards to choosing your own provider since July 1 2018. You can make a complaint and make sure it is followed up. CRRS in most circumstances, and the Department of Jobs and Small Business otherwise. If that doesnt work, go to the Commonwealth Ombudsman. Sounds to me like you need an advocate, such as might be provided by the AUWU. In my case, I have spent many years studying in my work field to try and get a job, but havnt been able to get work in that field since 2013. Its a bad employment situation out there for sure. I ended up studying Law, and now have a diploma in that. I actually take these people to task now from a legal point of view. They don't like it, but it gets very expensive for them if they refuse to do the right thing. I was able to force written apologies from my previous 2 providers, and currently have another complaint against my current provider. They have all been negligent, incompetent and abusive of me, even though like you, I have had chronic illness for many years. I turn a negative situation back onto the provider and make them do the work. I hope you can find an advocate Soulsolaris and make these people accountable.