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Please figure out a reliable insurance-paid resupply chain for customers

Wed, 20 Oct 2021 17:49:42 GMT

LinCare: Nope, they can't figure out how to resupply your product. Aeroflow: They have had my prescription since 10/16/21 (nearly 3 business days for them in NC) and no order has been placed and nobody answering their phones during their business hours. Their phone system has hung up on me 3 times today after waiting 10 minutes each time. At extension 4022, I had to leave a message again. Please, please, please - find a reliable re-supply company for insurance paid supply. It's the only thing that works for me. When on the rare occasion I can get my hands on it. Perhaps you should set up your own distribution and ability to take in insurance, because the partners you have chosen so far, particularly LinCare, are just plain inept at selling your product.

Wed, 20 Oct 2021 18:03:39 GMT

Scott - found your phone number in one of the earlier posts. I forwarded it by text to the guy that runs that part of the business and told him to have someone call you back. I also screen shot your posts and sent those to him to read as well. Soon as I hear back something I'll let you know.

Wed, 20 Oct 2021 19:14:52 GMT

Stay away from aeroflow if you can!! Can't get though by phone to a person by phone. They don't return voicemails. On average 5+ business days to return emails. The last THREE orders have taken so long to place/process, I've had to order a two week supply from amazon to hold me over until my supplies came in. Waiting for the day, I can find another supplier, but they're the only supplier I've found that takes my insurance.

Fri, 04 Mar 2022 01:29:34 GMT

I use Aeroflow Sleep for my supplies and insurance. They are so efficient and everything goes very smoothly. I gave up on Lincare long ago… they are the worst.

Tue, 29 Mar 2022 16:01:38 GMT

For insurance claims, I work with a local company that was bought a year or two ago by Aeroflow, so I figured it would be easy to go through them, since they already have my prescription (which is YEARS old, and a pain to get a copy of from the doctor). I had a bad experience with Lincare years ago, so don't particularly want to go that direction, and I've even started buying my stuff off the internet rather than through Aeroflow because it still works out cheaper than my copay. So I called Aeroflow, and the national resupply number said they don't carry the Dreamports, but the local office might. They forwarded me to the local, which said they used to carry them, but stopped because there was no demand. I'm trying to contact my insurance to see if it's something I can pay out of pocket and submit for reimbursement, but I'm not hopeful. Plus Amazon doesn't offer subscribe and save on this stuff (though a site called does).

Tue, 29 Mar 2022 16:40:59 GMT

Cpav1130 - Please call me on my cell phone to discuss at 919-619-7170. I can get involved and get you an answer today! Thanks, Stuart

Wed, 30 Mar 2022 02:22:45 GMT

Stuart, you're right. I meant AeroCare, not AeroFlow. My apologies to AeroFlow.

Wed, 30 Mar 2022 10:18:14 GMT

I would encourage you to reach out to our preferred insurance provider below named AeroFlow and have them verify your insurance for you to see if they can supply DreamPort, as they have it in stock. AeroFlow is based out of Asheville, NC: Aeroflow’s Sleep Onboarding Team can be reached at 800-480-5491 ext 4022. Ask to speak to a customer service agent about having your insurance benefits verified for coverage. Most likely they can pick up service where Aerocare is dropping the ball.

Wed, 30 Mar 2022 15:17:30 GMT

Fantastic. I'll give them a call later this week.