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Cycli not registering pedaling

Tue, 26 Jun 2018 21:37:18 GMT

So, I just got my cycli, put it together, plugged it in to charge up, synced it to my phone.. this all went just fine. Then I Pedaled for about 5-10 minutes, and nothing is registering , neither on the bike itself, nor in the app which is synced up. Am I doing something wrong, or did I get a dud?

Wed, 27 Jun 2018 17:06:52 GMT

Hi hopswaterbarley! I'm sorry to hear about the trouble you're experiencing. Can you please send us an email to so we can look up your order information and provide a resolution? Thank you!