Hi Stacie! I'm sorry to hear about what's happening. Can you tell me the version of you Cycli? When you turn Cycli on, there will be a number in the bottom right corner. That's the version number. If you are operating from a version less than 3.0, then this is a known bug. Please let me know what your version is and I can help you from there! For a faster response, please send an email to email@example.com. Otherwise I look forward to hearing from you.
I'm using the iOS App v3.0.17. This just happened to me as well. Did approx 41 minutes this morning but upon starting this afternoon it showed 0 mins for the day
Hi rebillone, I'm sorry to hear that you've having this issue. We're here to help! Can you please provide the version for your Cycli? When you turn Cycli on, there will be a number in the bottom right corner. That's the version number.
My Cycli display doesn't show a version number at all... iOS App is v3.0.17
Thanks for checking. Just to clarify, the version number only shows up on the Cycli splash screen, which only appears when you reset Cycli, or when you wake it up after not using it for ~10 minutes. It's possible that you have an older version that does not display this, though. Can you please send an email to firstname.lastname@example.org and we will come up with a resolution for you. Thank you!
Will do. And yes, my Cycli looks slightly different than the current one on the website.