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Saved Data

Stacie
Sun, 26 Aug 2018 01:26:43 GMT

I used my Cycli for about 40 mins earlier today before taking a break / stepping away. I saw on my app the data from these 40 mins - the time, distance, calories, and cycles. When I started pedaling a few hours later, the time/distance/cycles/calories data started from 0 and I couldn't find record of the data incurred during my earlier 40 mins. Is there a way to check if the data saved or if everything just reset?

cycli-admin
Mon, 27 Aug 2018 19:07:41 GMT

Hi Stacie! I'm sorry to hear about what's happening. Can you tell me the version of you Cycli? When you turn Cycli on, there will be a number in the bottom right corner. That's the version number. If you are operating from a version less than 3.0, then this is a known bug. Please let me know what your version is and I can help you from there! For a faster response, please send an email to support@cycli.com. Otherwise I look forward to hearing from you.

rebillone
Fri, 26 Oct 2018 22:13:35 GMT

I'm using the iOS App v3.0.17. This just happened to me as well. Did approx 41 minutes this morning but upon starting this afternoon it showed 0 mins for the day

cycli-admin
Mon, 29 Oct 2018 16:25:51 GMT

Hi rebillone, I'm sorry to hear that you've having this issue. We're here to help! Can you please provide the version for your Cycli? When you turn Cycli on, there will be a number in the bottom right corner. That's the version number.

rebillone
Mon, 29 Oct 2018 17:57:22 GMT

My Cycli display doesn't show a version number at all... iOS App is v3.0.17

cycli-admin
Mon, 29 Oct 2018 18:27:32 GMT

Thanks for checking. Just to clarify, the version number only shows up on the Cycli splash screen, which only appears when you reset Cycli, or when you wake it up after not using it for ~10 minutes. It's possible that you have an older version that does not display this, though. Can you please send an email to support@cycli.com and we will come up with a resolution for you. Thank you!

rebillone
Mon, 29 Oct 2018 19:17:08 GMT

Will do. And yes, my Cycli looks slightly different than the current one on the website.