easybook-ebo

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Paypal/Credit Card

Joe
Mon, 07 Sep 2020 09:57:18 GMT

So now we can only use Paypal for the payment? By selecting pay directly using a credit card at Paypal will be incurred additional 1% handling fee

Joe
Thu, 10 Sep 2020 02:17:09 GMT

lol, now admin take few days to reply us..........

anonymous
Thu, 10 Sep 2020 16:12:08 GMT

sorry still pending IT team to check the extra fee., will get back once got the feedback.

Joe
Fri, 11 Sep 2020 15:07:11 GMT

Any idea how long does it need to take?

anonymous
Sat, 12 Sep 2020 07:12:09 GMT

we will get back by early next week.

Joe
Tue, 15 Sep 2020 02:19:07 GMT

got updates?

anonymous
Tue, 15 Sep 2020 04:24:20 GMT

This morning the code was just lived. the paypal extra charge was removed as per informed by tech team. Thanks for the waiting.

Joe
Sat, 26 Sep 2020 13:42:09 GMT

Again the 1% appear. How come keep coming out?

anonymous
Mon, 28 Sep 2020 03:32:16 GMT

getting IT side to check...

Joe
Mon, 28 Sep 2020 03:34:13 GMT

lol. This happens again and again. Hope will be last time already.

anonymous
Mon, 28 Sep 2020 04:11:37 GMT

just confirmed with IT, direct payment to buy EBO no more 1% payment gateway fee. But for top up there is still a 1% there for paypal. Will check with management see if can remove this altogether for both direct purchase and top up.

Joe
Mon, 28 Sep 2020 06:42:20 GMT

We cant split the EBO purchase payment by 50% direct payment and 50% wallet balance, right? Then it will either force us to withdraw the balance and make the direct purchase? Like this will incurred more cost.

Joe
Mon, 28 Sep 2020 06:43:30 GMT

Since there are withdrawal charges of 4%, there should not be any concern for credit card transaction cost to Easybook, right?

anonymous
Tue, 29 Sep 2020 03:48:06 GMT

The 1% charge on Paypal for top-up was finanlly removed yesterday. Thanks so much for the feedback, we will continue to strive to improve from time to time.