HP laptop ubuntu 22.04.1 LTS scanaquad 4.0.19 device not found

tom_aarts

Sat, 19 Nov 2022 19:14:27 GMT

This is a new laptop HP Pavilion 15t-eg000 Device wizard compatibility does not fix the error. lsusb Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 04f3:0c00 Elan Microelectronics Corp. ELAN:ARM-M4 Bus 003 Device 002: ID 0408:5425 Quanta Computer, Inc. HP Wide Vision HD Camera Bus 003 Device 004: ID 8087:0026 Intel Corp. AX201 Bluetooth Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub thanks Tom

tom_aarts

Sat, 19 Nov 2022 23:56:17 GMT

This ended up a HW problem. The USB connector on my SQ100 is intermittent. I can situate the plug just right and the device is seen by the application. So this can be closed, thanks much

Ibrahim KAMAL

Mon, 21 Nov 2022 08:37:30 GMT

Hi @tom_aarts. Thank you for your feedback. is this a new device? if that's the case, please contact us via support and we'll replace it with a new one. If it's not new, we'd still be happy to repair it for you if you want.

tom_aarts

Mon, 21 Nov 2022 19:54:02 GMT

IHi Ibrahim It is not new and has a lot of use. If the connection becomes too troublesome I will ask for repair assistance. Thanks very much for the offer. Tom