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I can not see protocols

sozbayraktar
Tue, 14 Apr 2020 18:33:55 GMT

When I updated ScanaStudio to 4.0.12, I can not see protocols anymore. When I attempt to cehck for updates I get the following message : An error occured. Check your internet connection or try again later Error code: TLS initialization failed My OS is Windows 10 I don't have problem on my Mac computer. I will appreciate your help.

nicolas_ikalogic
Wed, 15 Apr 2020 07:41:51 GMT

Hi sozbayraktar It looks like a problem with the update. Could you please unistall your current version and install the version dowloadable at this [link](https://cdn.ikalogic.com/dist/scanastudio/package/scanastudio_setup.exe)

sozbayraktar
Wed, 15 Apr 2020 13:22:32 GMT

Dear Nicolas, First of all, let me express my satisfaction with fast responses of Ikalogic team. Actually I have known Ibrahim Kamal since more than 10 years, when I was using his small SW tools to program my Atmel 89C59 8 bit microcontrollers (my SIEMENS days). Coming to this issue: Uninstalling and re-installing didn't solve the problem. I found a round about for this by down loading the scripts from Github and pasting them into Scana Studio scripts folder manually. Now it works fine. Solved until next update requirement. Thanks again for your attention. Kind regards, Selcuk Ozbayraktar