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Double failure at Bitstamp

5flags
Fri, 06 Dec 2013 11:43:18 GMT

I am a believer in giving people and companies the opportunity to learn from their mistakes. When Bitstamp went dark during their network/banking issues a couple of weeks ago, I was more than happy to give them the benefit of the doubt. But today, inbound and outbound Bitcoin transactions are broken at Bitstamp. Not a tweet, not a post, not an update - nothing. They couldn't even manage "Having issues with #bitcoin transactions, we're looking into it". Instead, like last time, they go dark, preferring to just shut everyone out. I will be watching this carefully, but as someone who trades hundreds of thousands of dollars every month through Bitstamp, I am evaluating other options. This is another double failure for Bitstamp. One of technology, one of communication.

Matrix
Fri, 06 Dec 2013 11:59:21 GMT

May be an issue with their hot and cold wallets, but the fact that they lack communication with their customers is worrying.

5flags
Fri, 06 Dec 2013 12:00:19 GMT

Yes, quite possibly. I'm not alone, which is perhaps more reassuring...in a weird way.

5flags
Fri, 06 Dec 2013 13:33:37 GMT

Mine came through.