microspot

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Serial Number

johnshaffer
Sun, 02 Oct 2016 21:57:27 GMT

MacDraft Pro 6.2 requires I re-enter my serial number each time I open the app after quitting. Any ideas why?

ioncide
Sun, 02 Oct 2016 22:06:16 GMT

Hi there, the serial number positioning has been changed to top level. What you need to do is go to Macintosh HD / Library / Aplocation Support / Micropsot. If you select the Microspot folder, and click Command + I it will bring up the get info dialog. At the bottom of that dialog you'll see permissions. You need to add a new permission by clicking the + symbol and select administrator. Once added give administrator read and write access. Then close the dialog. Run the program again and enter the serial and the registration file will be created. The issue seems to be linked to those who have upgraded the operating systems since last installing MacDraft. Hope this helps.

jhiemenz
Thu, 24 Nov 2016 18:06:15 GMT

I tried this multiple times, but hasn't made a difference. In MacDraft PE 6.2, I have to re-enter Serial number every time I open program. Additionally, after I enter, I can go to the enter serial number, and it is blank, and I have to reenter again. It simply does not record the serial number and save it even when I am in the program itself. I have given permissions to Microspot directory as suggested above, but doesn't seem to matter. Any other suggestions?

microspot-team
Tue, 29 Nov 2016 14:00:19 GMT

Please follow these more detailed steps: 1) Quit MacDraft 2) Open your Finder 3) In the Go menu, select Go to Folder. 4) Type /Library/Application Support/Microspot 5) Right click / ctrl click the Microspot folder and click ’Get Info’ 6) At the bottom of this pop up you will see the permissions, add a new one using the + symbol 7) In the Users & Groups section that appears, click Administrators 8) Once added give the Administrator Read/Write access 9) Close the Finder and Run MacDraft 10) Add your serial number, save a quick document and Quit MacDraft 11) Run MacDraft again and it shouldnt ask for your serial number

curlydave
Wed, 14 Dec 2016 00:28:12 GMT

When I tried this I ran into a problem at step 7. All of the admins listed had only read access. And, when I clicked the + symbol nothing at all happened. I had to click the little lock that is at the bottom right of the list of admins and enter my password. This unlocked the list of admins and I could add myself from a list that came up. It also changed the existing list to read and write

curlydave
Wed, 14 Dec 2016 00:29:36 GMT

I had to change my permissions to read and write and then close the finder window. Not the best directions i has ever followed.

microspot-team
Thu, 22 Dec 2016 10:40:15 GMT

Hi guys, apologies if the steps are not clear. We are working on a small utility to do this automatically and will post back on the forum when we have that in place. I have included some more detailed steps that will hopefully help in the mean time. 1. Go to the Finder 2. Click the Go menu and select Go to Folder... 3. In the dialog that appears type "/Library/Application Support/Microspot. 4. This will open your user level Microspot folder. 5. Select the Microspot folder and right click to bring up options, select Get Info... 6. At the bottom of the Info dialog that appears you'll see permissions. You may need to click the little triangle to reveal the options. 7. Click the + symbol to add a new user. 8. In the window that appears select Users & Groups in the left hand side. 9. Now select Administrators from the right side (make sure it's administrators not administrator) 10. Click the Add button. 11. Now back in the Info window, select the new created user and change its permission to read/write. 12. Now go back and run MacDraft and enter the serial number. 13. Once s erial has been entered and MacDraft is running, quit it and open it again to see if it's fixed. If not I'll put a video together for you tomorrow and email a link for you to watch how to fix it.

axysdesign
Sat, 24 Dec 2016 09:57:13 GMT

Doesn't work for me - I did all of that but it defaults back to new launch/enter serial.

axysdesign
Sat, 24 Dec 2016 10:00:55 GMT

As sole user/admin I had read and write access anyway and I've never had to do anything like this for other programs - inc earlier version of MDPro.

axysdesign
Sat, 14 Jan 2017 18:30:50 GMT

Any news on this? This is a complete pain.

microspot-team
Tue, 31 Jan 2017 14:25:45 GMT

@axysdesign Sorry to hear you'r estill having trouble with this. If you contact support@microspot.co.uk, one of the team can do a support screen share with you and fix the problem for you.

emteek
Mon, 02 Oct 2017 17:39:25 GMT

I had the same type of problems. Registration wouldn't stick. Then after that the program would quit unexpectedly immediately after opening. I ended up adding the local users w/ read/write to the /Library/Application Support/Microspot permissions. I also noticed the that owner of /Applications/Microspot MacDraft Pro and it's contents was set with UID 502 (the second local user created on my machine). I changed that by doing: chown -R root /Applications/Microspot\ MacDraft\ Pro and now it seems to at least open and work OK. Definitely some issues with the installer and setting proper permissions