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Support, Sales and General help questions welcome here

microspot-team
Wed, 23 Mar 2016 11:16:02 GMT

Discuss with our team or others in the community any support, sales or general queries you may have.

johnfromgenoa
Fri, 03 Jun 2016 10:00:25 GMT

the dimension arrows have disappeared on PE 6.0.1. How do I get them back? Thanks John

microspot-team
Fri, 03 Jun 2016 10:55:09 GMT

Hi John, It may be a case that the dimensions have had their attribute changed. Go to the Accessory palette (can be found in the Window menu). Select one of the dimensions that you're having trouble with and at the bottom of the Accessory palette you'll find a line option. Make sure this is set to arrows and not a standard line. Hope this helps, if not maybe you could email the file over to support@microspot.co.uk, and we will take a look at it for you.

microspot-team
Fri, 03 Jun 2016 14:53:04 GMT

sorry, not Accessory palette, I meant to say Attribute palette. :)

johnfromgenoa
Fri, 03 Jun 2016 15:07:08 GMT

Hi it doesn't seem to do anything - I copied a dimension from another drawing and it displays fine but I cant seem to change the ones I create on this drawing. How do I send you a copy of the file? This reply system only accepts images. Thanks John

microspot-team
Fri, 03 Jun 2016 15:10:46 GMT

OK, if you could send an email to support@microspot.co.uk, with the file attached we will take a look and see what we can do.

stevenhurley
Fri, 22 Jul 2016 15:25:56 GMT

Hi, I inherited some floorplans from a previous employee, and some of the file sizes are small, and some are huge. Any idea why some would be so much bigger? The drawings are pretty similar

microspot-team
Fri, 22 Jul 2016 15:33:43 GMT

Yes, they may have been created using different scales. Are they .md60 files or DWG files?

microspot-team
Fri, 22 Jul 2016 15:37:23 GMT

If you can email the files to support@microspot.co.uk, we may be able to help and see what's happening

stevenhurley
Fri, 22 Jul 2016 16:04:26 GMT

they're md60. some of the files are like 300kb, and the ones in question are 91mb. I'll try to compress and email

microspot-team
Fri, 22 Jul 2016 16:06:38 GMT

Ok, great thanks. The ones that are 91mb, more than likely contain images.

microspot-team
Fri, 22 Jul 2016 16:07:25 GMT

If you are unable to email, then a support agent on Monday should be able to do a screen share with you.

stevenhurley
Fri, 22 Jul 2016 16:17:44 GMT

I was thinking they have images, but I can't see any. I've tried deleting portions of the drawing to try to see if the file size changed, but it doesn't. Super weird.

microspot-team
Fri, 22 Jul 2016 16:28:46 GMT

That is strange. If you go to the MacDraft menu and select About MacDraft. There is a section in there that tells you the object count?

stevenhurley
Fri, 22 Jul 2016 16:30:03 GMT

It says 361

microspot-team
Fri, 22 Jul 2016 16:30:53 GMT

Even stranger. I wonder what is causing the large file size. If you open the file and then use Save As to save a copy, does the file size stay the same?

microspot-team
Fri, 22 Jul 2016 16:31:52 GMT

Also at the top of this page there is a Start New Topi option, could you open a new topic for this discussion please, so that we don't get lost in amongst the other replies?

stevenhurley
Fri, 22 Jul 2016 16:33:43 GMT

OK, I just sent a screenshot to the support email for reference.

microspot-team
Fri, 22 Jul 2016 16:33:58 GMT

Great

randyvt
Thu, 22 Dec 2016 02:57:07 GMT

Is there a place in MacDraft Pro v 6.2 (About dialog box, Preferences, or Help menu) where I can select "check for updates"?

ioncide
Fri, 17 Mar 2017 09:20:26 GMT

@randyvt. Apologies for the late reply, but at the moment there is no check for updates option. It is something that we are hoping to add in a future version. :)

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