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Crisp Thinking + Moot

Wed, 04 Sep 2013 11:39:19 GMT

Thu, 12 Dec 2013 02:09:48 GMT

hello I am just looking for a good commenting system

Thu, 12 Dec 2013 02:10:53 GMT

hi just checking out the comment system, so far so good.

Thu, 12 Dec 2013 02:11:22 GMT

plz don't mind, just using comment system, you guys should just set up a demo topic

Thu, 12 Dec 2013 02:15:44 GMT

ok, so if anyone is paying attention, here is a bug found using mozilla and opera. If I respond to my own comment, the first comment overlaps my username, causes txt confusion

Tero Piirainen
Thu, 12 Dec 2013 03:07:42 GMT

We can see the issue. Will fix that for the upcoming release. Here is a demo commenting area: . We are aware that the commenting feature is not presented as well as it should, but we're getting there. Thanks!

Mon, 04 Aug 2014 17:11:36 GMT

This is an interesting development! Removal of zero-value content from forums is, of course, an important part of productive discussion. Moderation can be conducive to undesirable power dynamics, however - for instance, a political site may choose not to display comments that oppose their views. On Crisp Thinking's website, they advertise that they can alert forum owners of potential PR disasters. If there is abusive behavior that needs to be removed this is of course a useful ability, but what if there are legitimate complaints by frustrated customers on a company's forums? Should they have the ability to remove these in order to save face, or should they be held accountable for their actions? This is just one example of emergent power structures that are inherent to top-down moderation, whether it is done via, elected/hired moderators, or the owner(s) of the forum. Have you fine folks at Muut considered this potentially undesirable effect of your partnership with CT? Perhaps some combination of CT's algorithms to auto-remove pure spam and a transparent, community -based approach for offensive/inappropriate content would be ideal. Would love to hear if/how you all have dealt with this issue - thanks!

Janne Lehtinen
Tue, 05 Aug 2014 13:40:38 GMT

It's surely a tough line to draw, but in our view the forum owners should be able to control what's displayed on their own site – my understanding is that this also required by law in many countries. Our take, though, is that sites with so called "evil owners/moderators" will in time lose their audience, or at least shrink into a small, closed circles of like-minded people.

Tue, 05 Aug 2014 17:02:58 GMT

Thanks for the reply Janne! Another solution could be to allow this control, but also provide a "censorship-free" option. Site owners could then choose to forfeit this power and be rewarded with a badge/indicator that the site is "open", "censorship-free", or some other such positive term. Of course, I think you're right in that these "evil" folks are a small minority that will tend to grow smaller, but there may be more ways to provide incentive for openness and thus minimize or even eliminate this type of behavior. Good to know you all are aware of this issue! It definitely has more potential to be a problem within certain types of sites, but if unchecked could really undermine the process of discussion. Thanks again and keep doing what you're doing! I'm a big fan of your mission and will be following Muut regularly:)

Tero Piirainen
Wed, 06 Aug 2014 04:40:58 GMT

In fact one of our core values is [permanence](/manifesto/#permanent) and we never remove any criticism from our own forums. We want to spread this kind of culture all over the internet!

Wed, 03 Sep 2014 20:57:58 GMT


Martin von Sachsen
Wed, 29 Apr 2015 13:50:54 GMT

Why can't I post my comment on scoial media?!

Thiago Santos de Moraes
Mon, 01 Jun 2015 21:02:01 GMT

>We simply cannot wait to make Crisp’s moderation options available with Muut in the next few weeks! These options have already been implemented?

Thiago Santos de Moraes
Tue, 09 Jun 2015 06:55:32 GMT


Janne Lehtinen
Tue, 09 Jun 2015 19:50:25 GMT

Hey, sorry for the delay in replying. Currently that option is available for the Enterprise accounts. I cannot give an ETA for the lower pricing level plans at the moment.

Thiago Santos de Moraes
Wed, 10 Jun 2015 04:51:25 GMT

Ok, thanks Janne.