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Payment problem

Mon, 21 Oct 2019 15:27:03 GMT

I'm trying to pay the annual renewal for a forum (which I understand Muut have taken over) but the payment button returns an error. Have emailed but the email bounces, I can't see another way to get in touch to sort this out? Please advise...

Tue, 22 Oct 2019 17:37:57 GMT

Hi Kate, ​ Thanks so much for your patience. I've forwarded your concerns to engineering. However, it's important to remember that is an as is service. We are no longer making changes or improvements. The billing should be working, however, so I hope this can be resolved for you quickly ​Thanks

Fri, 25 Oct 2019 09:46:18 GMT

Hi, Is there any update on fixing the payment issue? I also asked about migrating the forum from to Muut on the online chat service.... but no reply??

Tue, 29 Oct 2019 14:46:18 GMT

Hi, this is getting very frustrating... I still can't pay the annual billing and nobody can log into this Forum (returns an internal server error). This forum is run by a charity and deals with important information for children at risk of blindness - PLEASE can someone help me to sort it out either by fixing the server error or transferring/upgrading the Forum to Muut?

Thiago Santos de Moraes
Thu, 31 Oct 2019 05:47:08 GMT

I hope you get help and the freeze doesn't mean it will happen here.

Thu, 31 Oct 2019 09:37:49 GMT

Thanks @thiagosmoraes. Have to say I'm so disappointed with the lack of progress with Muut on this, my emails to bounce, it's several days before they reply to an online 'chat' and then no evidence that we can fix this. I've asked to transfer the Forum to Muut but no answer on that either... don't they want new customers??

Sat, 30 May 2020 00:13:13 GMT

Need something like Muut for a new app I'm building. I'm reading several posts in here that indicate the service/company/project is either dying or potentially dead. Is Muut being supported? Would you use it if you're starting an app today that needs commenting/forums? Anyone reading this lmk... thanks

Thiago Santos de Moraes
Sat, 30 May 2020 00:19:49 GMT

As far as I know, nothing is dying. My forums are very normal. But the lack of direct communication really makes a bad impression.

Sat, 30 May 2020 00:23:15 GMT

Hmm, I'll give it some thought. The tech is promising and would help me get an idea/app off the ground. But, without a reliable org behind it that's a recipe for disaster for a new product launch like mine. It's very well designed from an architecture / integration perspective though. Looked at Tribe as well. May just build my own discussion features for my app though... We'll see... thanks for the reply.