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timestamp falls in hour

lyuda
Tue, 20 Feb 2018 15:45:53 GMT

After I stay on the page with muut messenger longer then hour all page is falls with error like Invalid timestamp 1519137440 Please make sure the timestamp is recently generated. http://joxi.ru/L210eVnh8d66am

Monika
Tue, 20 Feb 2018 23:58:29 GMT

Sounds like for some reason your page isn't updating the timestamp when new content is loading. Let me check on something on our end before you start digging into your side of things

lyuda
Wed, 21 Feb 2018 10:33:06 GMT

Thanks! Will wait for your reply.

lyuda
Wed, 21 Feb 2018 13:58:42 GMT

Actually, it's not always an hour. I've recently waited for an hour without activity in muut then sent a message and after about 5 minutes the page was broken with the same error.

Monika
Thu, 22 Feb 2018 03:16:52 GMT

Are you perhaps using IE when this happens? If so, can it be replicated in chrome?

lyuda
Thu, 22 Feb 2018 05:55:23 GMT

I use chrome. Here are console bugs if it can help http://joxi.ru/1A5zeVNfndbKlr

Monika
Thu, 22 Feb 2018 06:12:35 GMT

Do you have any advice on how we can replicate the problem? We've been trying to do it with our system and can't seem to cause it to happen. The error will only appear when the your forum makes a request and receives back a timestamp:invalid response. If the timestamp is expired or wrong Muut will have issues so instead we display the error to help diagnose a potential issue on your end. But if there's something on our end causing an issue with specific integrations we'd like to find it. So your help in replicating the issue or a glimpse into how you're setting up the integration on your end would be a boon in tracking things down whether its on your end or ours! :)

Monika
Thu, 22 Feb 2018 06:13:26 GMT

a live test page we could look at would be a big help if you were up for it

lyuda
Thu, 22 Feb 2018 15:27:06 GMT

https://drive.google.com/open?id=1btqKHoba6VK8kZWktBPfRrGpA9cWshT9 I've made the recording of getting error. The most informal part from 8m Also I can send you credentials to login with the same user I logged in for recording. Please give me some personal contacts for sending the information.

Monika
Thu, 22 Feb 2018 15:38:14 GMT

Send us an email here: `info [at] muut.com`