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User notifications when quoted

tonylowe
Tue, 05 Dec 2017 09:19:41 GMT

We have been using Muut forums to support our online courses for a couple of years now. After every course we receive the same feedback about the forum... the users want to be able to thread replies as they do in FB. I realise this is against your philosophy and you do offer the quote facility for responding to a previous reply which offers similar functionality. The problem my users have with this is that they are not notified if someone responds to their reply. This is particularly an issue if they have asked a question in a topic reply which they want answered and the topic involved is receiving many replies, so any reply incorporating a quote is quickly lost... Ideally the muut My feed tab notification number would include when your contributions have been quoted and make these replies that quote your posts easy to see... I would like to know if I am missing some functionality that achieves something similar and if not whether this is likely to be developed. Thanks

Monika
Tue, 05 Dec 2017 09:23:14 GMT

We don't currently have anything to supplement the current methods you describe. This is excellent feedback, however, and I'll pass it on to the rest of the team! :)

tonylowe
Wed, 06 Dec 2017 10:18:16 GMT

> @Monika > We don't currently have anything to supplement the current methods you describe. This is excellent feedback, however, and I'll pass it on to the rest of the team! Thanks for considering this. Its really important for us... On a related note - the use of the @username in the quote (see above) suggests that you can mention other forum users in your replies... again this should involve a notification for the mentioned user so that they can easily see posts/replies where they have been mentioned. If this was provided it would address the quoting notification issue as well as offer another mechanism to communicate within the forum posts / replies that would be very helpful. Thanks