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Where has Muut gone?

AdminBusters Admin
Wed, 04 Nov 2020 14:10:16 GMT

Hi! We'd been thinking to sign up with Muut but it's looking increasingly like there is no actual support team?! I've tried contacting a number of times now and getting silence, then reading a few comments below, sounds like Muut is dying out? I don't want to sign up and pay for something that not being managed. Have others managed to cancel their subscriptions since signing up?

Stefan Conrady
Sat, 05 Dec 2020 14:21:39 GMT

I can't get a response from them either.

Dennis Murphy
Mon, 07 Dec 2020 16:37:56 GMT

I've subscribed for one year and have mixed results on support. Some questions were answered quickly, and I have a couple of posts on the Forum without a response. The software works well for my application, and since my account is autopay, the subscription was recently renewed for a year.

ChrisK
Tue, 08 Dec 2020 15:31:18 GMT

Most of the Muut team now works for SecurityTrails. I tried contacting the original sales person I dealt with several years ago when we first started integration, and they don't work there anymore, and know no one I can contact. I have been trying on and off all year to reach anyone who works for Muut, with very little in the way of responses. The latest success was back in June when they assured Muut is still being maintained.

Dennis Murphy
Tue, 08 Dec 2020 17:02:51 GMT

Thanks, ChrisK, for that update.