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Interpreting The Cessation Notice

Mark Gomes
Wed, 23 Dec 2015 11:53:49 GMT

Hi All, I greatly sympathize with everyone's frustrations, but continue to assure you that everything has (and will) to be done to resolve these issues and provide an update as soon as possible. For anyone trying to interpret the cessation of services announcement, I recommend NOT reading too deeply into it. Every word was carefully chosen. Accordingly, it may help to break the notice down into its components (this exercise is also VERY helpful in the stock world -- many management teams are extremely purposeful in their wording). Because of this, be extra careful not to emphasize any one segment over the others, unless the author has advised you to do so (to avoid confirmation bias): 1. We know that you were expecting a new pick from PTT Capital today, but unfortunately, we are not in a position to provide it to you. 2. The co-founders of PTT Capital are in the process of resolving internal disputes regarding the business, which has prevented us from providing you with our services. 3. We are working hard to resolve these issues 4. and hope to provide an update a s soon as we can. We will do so as soon as we have more information to share. Again, try not to emphasize any one segment over the others. Unfortunately, this is all I can say for now, but hope that segmenting the message helps (at least a little). Kindest Regards, Mark G.

Charles
Wed, 23 Dec 2015 12:48:27 GMT

Thanks Mark for the clarification. Clear and organized communication goes a long way in generating goodwill on the part of customers. I speak this for myself! A great deal of my initial revolt with the "service cessation" was due to not receiving the cessation email that other members apparently received. I learned about it through the boards here. I must say that the feeling was analogous to learning about the death of a loved one through friends and/or acquaintances. Needless to say, a terrible one! Regardless of the outcome of this whole ordeal, I just hope that PTT can communicate things clearly and effectively. On a final note, I suggest that PTT also consider posting email messages as a board message here. This increase the likelihood of reaching 100% of subscribed members. Cheers & Happy Holidays, Charles

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