Hi you should be able to just select the font and change it. You can get single spaced lines by pressing SHIFT+ENTER instead of just enter. Are you saving the document after you've finished with CTRL+S or the save icon at the top left of the toolbar? If you are, and you're using sheltermanager.com please email us at firstname.lastname@example.org with your account number and the particular document you're trying to edit so we can take a look.
Thanks for that. I think the issue is I am trying to copy and paste text from a Word document. This text was from a pdf document. If I copy the text straight from the pdf, it is fine, but if I copy from the Word document, the formatting changes. I will fiddle with the document, maybe I need to save it as a different format first.