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PetFinder Automated Updates

megw341
Wed, 01 Jun 2022 18:25:24 GMT

ASM is still showing publishing logs for Petfinder but Petfinder has not updated since 5/29 at 8:00pm. We have updates set for every 2 hours. We are manually changing out Petfinder but is there something I can do to reset the connection? I've already contacted Petfinder Support.

robinrt
Wed, 01 Jun 2022 18:28:19 GMT

It sounds like there's a problem with your field mappings. If you run PetFinder manually from the publishing menu it should tell you. I suspect you've added a new breed or species under Settings->Lookup Data, but you haven't chosen a matching publisher breed. Look for ones with a blank value in the publisher column.

megw341
Wed, 01 Jun 2022 21:50:57 GMT

It doesn't look like there are any blank fields and I've run publishing manually a couple of times now. It looks like Adopt-A-Pet is up-to-date and talking to ASM properly. This seems to be a PetFinder issue.

robinrt
Thu, 02 Jun 2022 07:24:56 GMT

Are you getting an error message when you run PetFinder? There should be an error message or a log file and it sounds like you aren't getting the latter. If you use sheltermanager.com you could email us at [email protected] with your account number and we'll take a look.