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Licence not received

Tue, 15 Oct 2019 13:23:22 GMT

Hi there, I ordered a licence for a new computer yesterday at 19:55 (UT time), I received a recept of the expense but did not received my licence number, I asked for it a few times by providing my email address (same used to register here) under the "Query licence information", with no result. I has a look in my email's spam and commercial folders : nothing. Please note that on this email address I already have 2 licence numbers ordered a few years ago for 2 other computers I own. Someone to help me ? TIA Phil