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LP order stuck at US Customs--anyone else experiencing this?

Puppet the Friend
Sat, 21 Sep 2019 16:34:52 GMT

Hi everyone. Ochre tracking is reporting that my ETK/DL/Cobra LP order has been held at US customs since 13 September. Has anyone else in the US experienced this issue? Wondering if this order will end up being fulfilled or if I have to request a refund. Can't reorder because OBI strip options are long sold out. Any feedback appreciated.

Wed, 25 Sep 2019 18:16:15 GMT

No response from Ochre, Bleep, and Aramex over the last 3 days. The packages are either lost or locked up in customs. According to Ochre tracking it looks like the packages are still in customs. Crazy to just get no response from anyone on this. These aren't cheap purchases.

Puppet the Friend
Wed, 25 Sep 2019 18:20:16 GMT

It could be a result of new tariffs on imports from EU to US. Radio silence is extremely frustrating nonetheless.

Wed, 25 Sep 2019 18:24:28 GMT

Yeah exactly. At least tell us that we shouldn't expect them anytime soon or offer a refund. Also their business is shipping. This should be anticipated and they should have processes for if/when things like this come up.

Wed, 25 Sep 2019 18:25:05 GMT

Simply not saying anything only creates frustration.

Puppet the Friend
Thu, 26 Sep 2019 16:07:38 GMT

Latest reply from Ochre: pologies for the delay. Our warehouse manager has advised customers that have not received any correspondence regarding customs clearance to contact DPD generic customer service line quoting your tracking number. DPD Contact number: 0121 275 0500

Sun, 29 Sep 2019 20:10:06 GMT

I've been communicating with DPD since last Thursday. They keep mentioning Aramex, and say that someone will be reaching out. Still nothing. If we never receive the package who is responsible for refunding us? DPD or Bleep? Or do we just lose? lol.

Mon, 30 Sep 2019 15:43:01 GMT

Was just informed by DPD that in 10 days I'll be able to 'escalate' my complaint. Heads up to anyone in the US who still hasn't received their package, this might be the best way to go.

hangry ghost
Mon, 30 Sep 2019 16:10:43 GMT

Calling Aramex was a waste. They referred me to FedEx with a new tracking number, and of course FedEx has a shipping label for it but hasn't received a package yet. So I think I will try escalating with dpd when that becomes available.

Puppet the Friend
Mon, 30 Sep 2019 16:20:33 GMT

DPD told me that bottom line, it's US Customs that's holding the shipment (all of our records are together!). The DPD rep said he doubted there would be any additional fees/duties based on the value of the shipments, so hard to see why Aramex would be sitting on them.

Mon, 30 Sep 2019 20:45:56 GMT

just chiming in to say i've also got this problem, which i didn't ask about till early last week. bleep finally wrote me back on friday told me to call DPD which i did and the automated reply said they'd tried to deliver but i wasn't home. this was clearly not true (the original tracking site provided by bleep still said "being held at customs") and i'm starting to feel scammed.

Mon, 30 Sep 2019 20:58:39 GMT

...not by the group or bleep. but something seems fishy.

Tue, 01 Oct 2019 08:29:41 GMT

hope you guys get your records soon, and that they will sure that the next batch of reissues will not land in the same situation

Tue, 01 Oct 2019 15:43:24 GMT

Yes, I would start an incident with DPD. Once you create an incident you will have to wait 10 days to escalate. Seems to be one of the only options out there as Ochre/Bleep and Aramex have no answers. Whether it's a customs issue or a shipping provider issue, the communication around what happened is terrible. I will definitely think twice about ordering from Bleep/Orchre related stores in the future. These reissues weren't cheap.

Puppet the Friend
Wed, 02 Oct 2019 17:19:49 GMT

Just today, a sudden tracking update on the Aramex website: Shipment Arrived at Aramex Destination Facility - Will be Updated Once Ready for Collection/Delivery

hangry ghost
Wed, 02 Oct 2019 20:11:34 GMT

Things are finally heading in the right direction. The FedEx tracking number that Aramex gave me now shows that the records are expected to be delivered to me tomorrow.

Thu, 03 Oct 2019 14:08:58 GMT

I also just got a "Your FedEx package is out for delivery" email so yay.

Puppet the Friend
Thu, 03 Oct 2019 14:11:32 GMT

I got a mysterious "Fedex has delivered a package to you at the front desk" email from the front desk of my apartment building. I'm at work, so who knows what that could be.

Thu, 03 Oct 2019 14:34:33 GMT

No update from Bleep, Orchre, Aramex, or DPD. I checked my tracking number this morning and it looks like it has the first activity since Sept 3rd and that it's moving out of customs. Exciting stuff, but I really hope the LPs were stored in a safe place for the last month.

hangry ghost
Thu, 03 Oct 2019 18:11:27 GMT

Mine arrived today, hooray! The vinyl doesn't appear to be any worse for the delay. Sadly I did not match five cliffs. Hope everyone else gets theirs today.

Fri, 04 Oct 2019 17:35:44 GMT

Got mine yesterday. So far everything seems ok with them, but I still have a few discs left to listen to. Awesome reissues and worth the wait, but man that was annoying lol. I wonder if these are the same customs issues that the groop are running into with their merch tables on tour right now.