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Original packaging

jharperf16cc
Sun, 20 Oct 2019 08:13:00 GMT

The location i purchased my power bank from said I needed the original packing for them to honor a warranty repair/replace. Is this true? If so its quite disappointing considering its unreasonable to expect.

Zendure Support
Sun, 20 Oct 2019 13:58:24 GMT

Hi, We do not necessarily need the original packing for them to honor the warranty. As long as there is proof that the device is defective, they should honor the warranty claim.